Player Protection

We take player safety seriously and provide clear tools and guidance to support responsible play. Royal Oak Responsible Gambling reflects our commitment to keeping gambling an entertainment activity, not a source of harm. We offer account controls, time-out options, and self-exclusion choices directly in your profile, and we encourage players to use them whenever needed. If play stops being fun or begins to affect daily life, we support prompt action and signpost professional help and resources so players in Canada can get assistance quickly and confidentially.

Player protection principles

Account safety, transparency, and prevention are the core principles. Limits and eligibility checks help reduce risk. We provide clear information about tools, next steps for concerns, and pathways to pause or stop activity. Access to support is treated as standard account functionality, not an exception.

Tools to manage gambling activity

Deposit limits

Set or lower daily, weekly, or monthly deposit caps from your account settings. Changes that increase limits may include a cooling-off period. Limits apply immediately to new deposits once confirmed.

Loss limits

Loss limits block further wagering once a preset threshold is reached for a defined period. Use loss limits to control how much you are prepared to spend over time.

Time limits and session reminders

Configure session reminders and automatic time-outs to prompt breaks. Session alerts notify you after a chosen play interval so you can reassess activity and take a break when needed.

Self-exclusion

Self-exclusion options are available for short or long terms, including multi-month and multi-year blocks. During exclusion, access to the account and marketing communications are suspended. Contact support to confirm extended or permanent exclusions.

Recognising signs of problematic behaviour

Warning signs include chasing losses, increasing deposit frequency or amounts, neglecting work or personal commitments, borrowing to gamble, and feeling anxious or secretive about play. Sudden mood changes or lying about gambling are also indicators that help should be sought.

Practical guidance for staying in control

Budget before you play and stick to it. Use deposit and loss limits and enable session reminders. Avoid gambling when stressed, tired, or under the influence. Treat gambling as entertainment with a preset spend and time allocation, and pause play if you notice patterns you don’t like.

Access to professional help and support organisations

If you need support, contact local Canadian helplines, provincial gambling support services, or organisations such as Gamblers Anonymous. Professional counselling and confidential helplines are available 24/7 in many regions. For immediate assistance, reach out to accredited treatment services in your province or a trusted health professional.