Response Time
Our support team is ready to help with account queries, technical issues, payment questions, billing or sportsbook problems, and general feedback. Reach out any time and we’ll guide you through verification, deposits, withdrawals and game access. Contact us by email, phone or live chat for quick assistance; written follow-up is provided when needed. We aim to deliver clear, practical support tailored to Canadian players, including help with responsible gaming tools. We also help with deposits and payments.
| Department | Contact |
|---|---|
| Customer support | [email protected] (response usually under 24 hours) |
| General enquiries | [email protected] (business hours response) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 416 539 2847 (Mon-Fri, 09:00-18:00 ET local) |
| Working hours | Live chat 24/7; email support during business hours |
Email assistance
For detailed requests, account issues, or anything that requires documents or explanations, email is our preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. This helps our team handle your case faster and avoid unnecessary delays.
Send us a message
Response Time
Our support team aims to respond to support requests promptly. Most inquiries are answered within one business day. For account verification, payment checks or complex investigations, resolution can take longer depending on the issue and any required documentation. If we need extra time we’ll keep you updated with progress and an estimated timeframe for a full reply.
Feedback
Your feedback matters to us. Please share any suggestions, ideas, or issues you spot; we read every message and use input to improve the site and your experience. Use the feedback form or email [email protected]. All comments are reviewed carefully by our team and help shape updates to games, payments, customer support and site usability.