General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Royal Oak and explain the relationship between the operator and users in Canada. We set out key obligations for account holders, how promotions work, and what to expect for deposits, withdrawals and disputes. By registering and using the site you agree to comply with these terms and any policies published in your account area.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Use your real name, address and a valid email address when you register. Protect your login details and do not share your password or account access. We may require account verification at any time, including photo ID and proof of address, before allowing withdrawals or lifting limits. If we suspect unauthorised access, fraud or account sharing, we may restrict, suspend or close the account while we investigate.

Eligibility requirements

To use our services you must meet the minimum age in your province or territory and be legally permitted to gamble where you live. You may only maintain one account per person, household and payment method. Accounts opened using VPNs or other methods to bypass geographic restrictions are not permitted and may be closed. Residents of jurisdictions where online gambling is prohibited should not register.

Acceptable platform use

Use the platform only for lawful, personal gambling. Prohibited conduct includes collusion, bonus abuse, chargeback fraud, using automated bots, and attempting to manipulate game outcomes. We may monitor play for suspicious patterns and apply limits or close accounts if we detect abuse. You must comply with any account limits we set and with responsible gambling tools such as deposit controls, time-outs and self-exclusion.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms and conditions that apply in addition to these Terms. Eligibility, qualifying deposits, wagering requirements, contribution rates by game type, maximum bet limits and expiry periods vary by promotion. Only one active bonus may apply per account unless otherwise stated. We reserve the right to withhold, cancel or reclaim bonuses and winnings if we suspect abuse, errors or breach of promotion rules.

Deposits and withdrawals

We accept a range of payment methods, typically including major cards, bank transfers and selected cryptocurrencies where available. Deposit and withdrawal options, minimums and limits are shown in your cashier. Withdrawals are subject to verification checks and may be reviewed before approval. Processing times depend on the chosen method and intermediary providers; network or bank fees may apply. We may apply withdrawal limits, including installment payments for large sums, in accordance with our payments policy.

Dispute resolution

If you have a dispute, contact our support team so we can attempt an informal resolution. Provide relevant account details and supporting evidence. If we cannot resolve the matter directly, the dispute will be handled according to the dispute resolution procedure described in your account agreement and applicable law. Decisions made under these Terms may include account adjustments, reversals or closure where appropriate.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be notified via the account area or email. Continued use of the site after notification constitutes acceptance of the revised Terms. You should review this page regularly; if you do not accept a change, you must stop using the service and close your account.

References to RoyalOak elsewhere on the site are alternative branding for the same operator and form part of these Terms.