Royal Oak Casino Terms and Conditions
Welcome to Royal Oak. These Terms and Conditions set out the rules that govern use of our platform and the relationship between us and users. They explain account responsibilities, eligibility, acceptable use, promotions, deposits and withdrawals, dispute handling and how changes are made. By registering, funding or playing you accept these rules. If you do not agree with any part, do not open an account or stop using the services. All activity on the site is subject to the clauses below and to any other notices we publish in your account area.
Account responsibilities
Accounts must be opened with accurate personal information. Keep login details secure. Only one account per person, household and billing method is permitted. You are responsible for all activity that occurs under your account. Notify support immediately if you suspect unauthorised access. We may restrict, suspend or close accounts that breach these rules or show signs of abuse.
Registration and verification
Registration requires basic personal details and a valid email. Verification documents may be requested before deposits, gameplay or withdrawals. Full verification is required for cashouts and high-value transactions. Failure to verify may delay or prevent payouts.
Eligibility requirements
Use of the services is limited to persons who are of legal gambling age in their jurisdiction. Access where gambling is prohibited by local law is not allowed. Residents of locations listed as restricted in the full Terms and Conditions cannot register. Use of proxy services, VPNs or other tools to bypass geographic rules is prohibited.
Acceptable use of the service
Do not attempt fraud, collusion, money laundering, chargebacks or any activity intended to manipulate play or promotions. Abusive language, threats or harassment of staff or other players is not tolerated. Automated play or bots are forbidden unless expressly permitted. We reserve the right to void bets, withhold winnings or close accounts where unacceptable use is detected.
Bonus and promotion rules - general principles
Bonuses are subject to specific promotional terms. General principles include: one bonus active per account at a time; wagering requirement typically CA$35x the bonus amount; maximum bet while wagering limited (for example CA$5 unless stated otherwise); free spins expire after 7 days; certain games may be excluded from bonus play. Abuse of promotions may result in bonus cancellation and forfeiture of winnings.
Deposits and withdrawals
Deposit methods include cards, Interac where available, bank transfer and supported cryptocurrency options. Minimum deposits start from CA$10. Minimum withdrawals start from CA$50. All cashouts are subject to verification and payment provider rules. Processing times and limits depend on the chosen method and applicable banking rules. Fees imposed by banks or networks may apply.
Dispute handling
Raise account issues by contacting [email protected]. Provide your account ID and relevant details. We will review disputes and request any documents necessary to investigate. Decisions are made in line with these Terms and applicable rules. If you disagree with a decision, follow the escalation steps provided in your account communications.
Updates to the terms
We may update these Terms and Conditions from time to time. Changes will be posted on the site and may be sent to your account. Continued use after an update constitutes acceptance. If you do not accept the updated Terms, close your account and stop using the services. Major changes may be notified in advance where practicable.