Responsible Gambling

At Royal Oak we are committed to safer play and protecting our players. Our goal is to make sure gambling stays a form of entertainment you control. That means clear tools to manage behaviour, straightforward account controls, and prompt directions to professional support if play becomes a concern.

Player protection principles

We prioritise player safety, privacy, and fairness. We expect players to gamble within their means and we train our team to identify and respond to risky patterns. Our approach is practical and non-judgmental: we provide options that let you slow down, limit spend, or stop playing entirely if you need to.

Activity-control tools

You can manage your account at any time from the Responsible Gambling section. Available tools include:

Deposit limits

Set daily, weekly or monthly deposit limits to control how much money enters your account. Limits take effect immediately for new reductions and after a short processing period when increasing limits.

Loss limits

Loss limits let you cap net losses over a chosen period. Once the cap is reached, further wagers are blocked until the period resets.

Time limits and session reminders

Use session reminders to get notifications after a set play interval. You can also set daily play-time limits or request a short account break to step away for a few hours or days.

Self-exclusion and account breaks

Choose a self-exclusion period if you need a longer break - options range from weeks up to several years. During self-exclusion your account is blocked, bonus access is paused, and marketing contact is stopped. If you reopen after exclusion ends, we recommend a cooling-off period before resuming play.

Recognising signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, borrowing to gamble, neglecting work or family, or feeling anxious about play. If you notice these changes in yourself or someone you care for, act early and use the tools available.

Practical tips to stay in control

Plan a gambling budget and stick to it, treat deposits as entertainment spend, take regular breaks, never gamble when upset or under the influence, and avoid moving funds between accounts to chase losses. Keep contact details for support handy and tell a trusted friend if you are concerned.

Professional help and support organisations

If you need extra support, contact local provincial helplines or recognised organisations such as Gamblers Anonymous. Many provinces offer free confidential counselling and referral services. You can also reach our support team through the help centre in your RoyalOak account for guidance on limit changes, self-exclusion, or finding local resources.