Privacy Policy

This Privacy Policy explains how Royal Oak collects, uses, and protects personal information when you create an account, play games, or use our services in Canada. We respect your privacy and describe below the types of data we collect, how we use it, who we share it with, and the choices available to you.

Types of data we collect

We collect several categories of information to operate the site and provide customer support. This includes personal data you give us directly, technical data collected automatically, and transactional details related to your account activity.

Personal data

Personal data may include your name, date of birth, address, email, phone number, payment details (where required to process deposits and withdrawals), identity documents submitted for verification, and any other information you provide in account forms or support requests.

Technical data

Technical data is collected automatically when you visit the site and may include IP address, device and browser type, operating system, unique device identifiers, and localisation data. We use this information to keep the site secure, improve performance, and deliver a smoother mobile and desktop experience.

Transactional data

Transactional data covers your account activity such as deposits, withdrawals, bet and game history, loyalty points, bonuses applied, and communications with customer support. This data helps us process payments, detect fraud, and resolve account issues.

Use of information

We use collected data to create and manage your account, verify identity, process payments, comply with legal and regulatory requirements, prevent fraud, provide customer support, and send service-related messages. With your consent, we may also use data to send marketing communications. You can opt out of promotional messages at any time.

Data protection practices

We use industry-standard technical and organisational measures to protect personal information during transmission and storage, including encryption and access controls. Access to personal data is limited to employees and service providers who need it to perform their duties. While we aim to protect your information, no system is completely secure and absolute security cannot be guaranteed.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics, fraud prevention, and personalised content. Some cookies are essential for the service to function, while others help us understand site usage or remember your preferences. You may manage cookie settings through your browser, but disabling certain cookies may affect site features.

User rights

If you are a Canadian user, you have rights over your personal information, including the right to access data we hold about you, request corrections, object to certain processing, and withdraw consent where processing is based on consent. For specific requests, see the following section.

Access, correction and deletion of data

To request access to, correction of, or deletion of your personal data, contact [email protected]. We will respond to verifiable requests and, where required by law, take reasonable steps to accommodate them. Some data may be retained for legal, regulatory, or legitimate business reasons and cannot be deleted immediately.

Information sharing and third parties

We share personal information with third parties as needed to provide services, including payment processors, identity verification providers, analytics vendors, fraud prevention services, and regulators when required. These parties are contractually required to protect your data and use it only for permitted purposes. Data may be processed in jurisdictions outside Canada where our providers operate.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Continued use of the service after changes indicates acceptance of the updated policy.

If you have questions about this policy or how we handle your information, contact [email protected]. For brand references, you may also see RoyalOak listed across account pages and communications.