Privacy Policy Details

At Royal Oak we take privacy seriously. This page explains how we collect, use and protect personal information when you register, deposit, play or otherwise interact with our services. It outlines the types of data we gather, how that data is processed, the safeguards in place and the choices available to you. Read this Privacy Policy to understand your rights and how to manage your account data, cookies and communication preferences. The policy covers data handling across desktop and mobile access to our casino and sportsbook features.

Types of data collected

Personal data: name, email, date of birth, address and identity documents submitted for verification. Technical data: device identifiers, IP address, browser, operating system and connection logs. Transactional data: deposit and withdrawal records, payment method details, bet history and bonus activity. We collect only what is necessary for account management, payments, compliance and service delivery.

How information is used

Account management: register accounts, verify identity and process transactions. Payments and withdrawals: validate deposits and facilitate payouts with payment partners. Compliance: meet legal and anti-fraud obligations. Service delivery: enable gameplay, record bet history and apply bonuses under the terms. Communications: send account notices, transactional messages and required updates.

Data protection and security practices

Traffic to the site is protected using modern SSL/TLS standards (TLS 1.2–1.3). Hosting and network protections include upstream DDoS mitigation and firewall services to help keep systems available. Technical and organisational measures are applied to safeguard data in transit and prevent unauthorised disruption.

Retention

Data is retained only as long as needed for legal, regulatory and operational reasons. Retention periods vary by data type and purpose. Account closure does not always erase records immediately when retention obligations apply.

Cookies and tracking technologies

Cookies, local storage and tracking pixels are used to remember preferences, manage sessions, secure accounts and run analytics. Third-party analytics and advertising providers may place cookies. You can manage or disable cookies via your browser settings and some preferences via your account settings.

User rights

Access: request a copy of personal data held about your account. Correction: update inaccurate or incomplete information in your account profile. Deletion: request removal of personal data subject to legal retention requirements. To exercise these rights contact support through your account or the support channels listed in the site footer.

Data sharing and third parties

We share data with payment processors, identity verification services, game providers and service partners necessary to deliver the product. Data may also be disclosed to comply with legal obligations or to protect rights and safety. Third parties process data under contract and are expected to protect it.

Updates to this policy

Privacy terms may be updated. Material changes will be posted on this page with an effective date. Continued use of the service after updates indicates acceptance of the revised policy. Check this page periodically for the latest version.